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ACP Enrollment Has Ended

As of February 8, 2024, the FCC’s Affordable Connectivity Program (ACP), has stopped taking new applications and will cease operations in April 2024.

Andrena, however, is still committed to providing fast, reliable, and affordable internet for our current customers enrolled in ACP, and for anyone who may have missed the enrollment window.

Already Approved For The ACP Benefit?

If you were enrolled in ACP by February 8, 2024, you can use your ACP benefit for Andrena Internet service until the program concludes, which is expected in April 2024.

If you wish to transfer your service to Andrena, please contact our Customer Success team at (256) 907-8690 (call or text).

Want To Keep Your Andrena Service Active After ACP Ends?

Andrena’s core values center around ensuring that everyone has the opportunity to stay connected in an increasingly digital world.

In order to continue with your Andrena service after the ACP benefit runs out, you will need to add a valid payment method to your account. Follow these steps to add a payment method to your account:

  1. Log in to your Andrena dashboard
  2. Click “Add Payment Method” and enter your payment information
  3. If you are unable to update your payment method or need assistance, please contact our Customer Success team at (256) 907-8690.

Sign Up For Andrena Internet

What You Get With Andrena Internet
  • Billed month-to-month
  • No hidden fees
streamline Internet you’ll actually love

Learn More

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Andrena is proud to participate in the Federal Government’s Affordable Connectivity Program, a longer-term program that replaced the Emergency Broadband Benefit (EBB) Program. This program helps eligible customers pay for Internet service with a credit of up to $30 per month (up to $75 per month for households on Tribal Lands). The ACP was created to help ensure U.S. households can afford the connections they need for work, school, healthcare, and more.
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No, with your ACP benefit applied to your Andrena account, it will cover 100% of your monthly bill and you will not receive a monthly bill.
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At Andrena, our Internet packages start at $30 per month for up to 100 mbps of wireless Internet. We believe that we should advertise speeds that we can realistically provide to you wirelessly. As compared to other providers who advertise wired speeds -- if you were to connect your device directly to your router -- we choose to advertise wireless speeds. For a speed reference, Netflix recommends a 5 Mbps connection for a high-definition stream. Please note Internet speeds will vary for many factors including what type of device you are connecting to, which network you are connecting to, and more.
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For buildings that do not require router installation, you can be online immediately after completing the signup process. If your building or unit requires an installation we typically can schedule an appointment in 2-5 business days and you will be able to do this during the sign-up process.
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Absolutely! We are happy to help you sign up for Andrena and transition your ACP benefit so that your Andrena monthly service is 100% covered.
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You can contact the Universal Service Administrative Company (USAC), the administrator of the ACP, directly for questions about the wind-down. Call the ACP Support Center at 877-384-2575 or go to GetInternet.gov for information about the status of the program. Consumers can continue to file complaints through the FCC's Consumer Complaint Center at https://consumercomplaints.fcc.gov about ACP billing and service issues.
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Log in to your Andrena Account 1) On the right side of the dashboard click ‘Payment method’ 2) Add a card or update your current card information 3) If you need assistance adding a card, please reach out to our team via email: support@andrena.com or call us at (256) 907-8690.
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Once the Affordable Connectivity Program (ACP) ends, you will no longer receive the monthly benefit that was provided through the program. In order to continue with Andrena’s service you will have to start paying for your internet service with a credit or debit card.
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Households that are currently enrolled with Andrena using the ACP benefit will remain enrolled in the program until the projected end date in April 2024 (this is subject to change). Your WiFi will still be free with Andrena until the program's official end.
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The last day to apply for and enroll in the ACP was February 7, 2024, by 11:59 PM EST.
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Current funding for the Affordable Connectivity Program is projected to run out at the end of April 2024. As a result, the Federal Communications Commission (FCC) has begun taking steps to wind down the ACP which means enrolled households will no longer receive free monthly WiFi.
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